Effective Date: 2/1/2025
Last Updated: 2/19/2026
Cheryl L. Moore Consulting, LLC (“we,” “us,” or “our”) provides stormwater compliance training and related services, including FSESCI Tier I & II and MS4 Level I & II programs. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, register for courses, or otherwise interact with us.
1) Information We Collect
A. Information you provide directly
- Registration & purchase details: name, email, phone, employer/organization, job title, billing details, course selections, and attendee information.
- Communication: emails, form submissions, support requests, survey responses, and feedback.
- Certification data (as applicable): course completions, attendance, exam outcomes, continuing education credits, and related documentation required for issuance/verification of certificates.
B. Information collected automatically
- Device & usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, date/time stamps, and clickstream data.
- Cookies & similar technologies: small files to remember preferences and improve site performance. See “Cookies” below.
C. Information from third parties
- Payment processors & registration platforms: limited transaction metadata and status (we do not receive full payment card numbers).
- Video/virtual platforms (for online classes): your display name, email, session participation (e.g., join/leave times), and chat messages as needed for class administration.
- Email & CRM tools: subscription status and engagement metrics (opens/clicks).
- Certification/verification partners: where applicable to confirm or validate training status.
2) How We Use Your Information
We use your information to:
- Provide services: register you for classes, process payments, deliver course materials, administer exams, issue certificates, and support in‑person or virtual sessions.
- Operate and improve the site: debugging, analytics, personalization, and optimizing the training calendar and registration flow.
- Communicate with you: confirmations, reminders, updates, policy changes, and relevant training opportunities (you can opt‑out of marketing at any time).
- Compliance: maintain records needed for regulatory, accreditation, and audit requirements related to stormwater training and certifications.
- Security and fraud prevention: verify identity, prevent misuse, and protect our services and users.
- Legal obligations: respond to lawful requests, enforce agreements, and resolve disputes.
3) Legal Bases (where applicable)
If you are in a jurisdiction that requires a legal basis (e.g., EEA/UK), we rely on:
- Contract: to deliver the training and services you request.
- Legitimate interests: site functionality, security, and improving our offerings.
- Consent: for optional cookies/marketing where required.
- Legal obligation: recordkeeping and compliance with applicable laws.
4) How We Share Information
We do not sell your personal information. We share it in these limited ways:
- Service providers/Processors: website hosting, analytics, email/SMS, customer support, payment processing, registration systems, and virtual meeting platforms. They may access personal data only to perform services for us and must protect it.
- Training & certification partners: to issue, verify, or maintain your certifications/records as required by program rules.
- Event venues/catering/security (in‑person): attendee lists when necessary for access control or accommodations.
- Legal & safety: to comply with laws, court orders, enforce our terms, or protect rights, safety, and property.
- Business transfers: if we undergo a merger, acquisition, or asset sale, your data may transfer as part of that transaction, subject to this Policy.
5) Cookies & Tracking Technologies
We use:
- Strictly necessary cookies: for core site features (e.g., session management, form security).
- Performance/analytics cookies: to understand how visitors use our site and improve it.
- Functional cookies: to remember preferences (e.g., filters on the training calendar).
- Advertising/marketing (optional): only if enabled; you can opt‑out or adjust preferences.
Your choices
- Browser settings: you can block or delete cookies through your browser.
- Consent banner (if required): we will honor your choices for non‑essential cookies.
6) Data Retention
We keep personal information only as long as necessary for the purposes described:
- Training & certification records: retained to meet credentialing, regulatory, and audit requirements.
- Transaction records: maintained per tax, accounting, and legal obligations.
- Marketing data: kept until you opt‑out or your account becomes inactive for a reasonable period.
When data is no longer needed, we will delete or de‑identify it in a secure manner.
7) Your Rights & Choices
Depending on your location, you may have rights to:
- Access/know what personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete data, subject to lawful exceptions (e.g., required certification records).
- Object/limit certain processing or withdraw consent where processing is based on consent.
- Portability of data you provided to us in a structured, commonly used format.
To exercise rights, contact jessica@floridastormwater.com. We may need to verify your identity and jurisdiction before fulfilling requests.
8) Children’s Privacy
Our services are not directed to children under 13(or under the age defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.
9) Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information (e.g., encrypted transport, role‑based access, and secure hosting). However, no method of transmission or storage is 100% secure; please use caution when sharing information online.
10) International Transfers
If you access our site from outside the United States, your information may be processed in the U.S. and other countries that may have different data‑protection laws. Where required, we implement appropriate safeguards for such transfers.
11) Third‑Party Links
Our site may link to third‑party websites or platforms (e.g., payment, registration, certification verification, virtual class platforms). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
12) Email & SMS Communications
- Transactional: we’ll send confirmations, reminders, and essential service notices related to your registrations.
- Marketing: we may send training updates, schedules, and promotions. You can unsubscribe at any time via the link in the message or by contacting us.
- SMS (if used): message and data rates may apply; reply STOP to opt‑out.
13) Do Not Track & Global Privacy Controls
Some browsers transmit “Do Not Track” or similar signals. Our site currently does not respond to these signals. If your jurisdiction recognizes Global Privacy Controls (GPC) and we are required to honor them, we will do so where technically feasible.
14) State/Regional Disclosures (If Applicable)
If you are a resident of a state or region with specific privacy laws (e.g., California, Virginia, Colorado, Connecticut, Utah; EEA/UK), you may have additional rights and disclosures. To request state/region‑specific information or to exercise your rights, contact jessica@floridastormwater.com. We will provide required notices and processes applicable to your jurisdiction.
15) Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. If changes are material, we will provide additional notice (e.g., by email or site banner). Your continued use of the site after changes means you accept the updated Policy.
16) Contact Us
FloridaStormwater.com